List of MyRepublic Residential Fibre Broadband/Home Voice One-Time Charges

Charge (w/ GST)

Description

$59.90

MyRepublic service installation (basic setup of single router)

$61.04

NetLink Trust service activation fee for all new and relocating customers

$182.03

NetLink Trust fibre termination point installation for high rise buildings e.g. HDB, Condo

$333.54

NetLink Trust fibre termination point installation for landed property

Charge (w/GST)

Description

$49.05

New Order cancellation fee if you have placed a new order and cancel your order before your appointment is confirmed with NLT

$243.07

New Order cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT

$394.58

New Order cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

Charge (w/ GST)

Description

$61.04

NetLink Trust service activation fee for all new and relocating customers

$59.09

MyRepublic relocation charge

$182.03

NetLink Trust fibre termination point installation for high rise building e.g. HDB, Condo

$333.54

NetLink Trust fibre termination point installation for landed property

Charge (w/GST)

Description

$20.37

Relocation request cancellation if you have placed a relocation request and cancel your request (in addition to cancellation charge below)

$243.07

Relocation request cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT

$394.58

Relocation request cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

Charge (w/GST)

Description

$29.90

Modem Replacement (Upgrade from 1Gbps to 3Gbps)

Type of charges

Description

Charges (includes GST)

Fibre Broadband Service Activation
& Installation charge

Service installation charge

NetLink Trust service activation charge

$59.90

$61.04

Equipment deposit (GST not applicable)

For Entre Pass, Diplomatic Pass, Training Visit Pass,
Work Permit, Student Pass, Dependent Pass, or Long
Term Social Visit Pass holders (with minimum validity
of 6 months). May also apply if you have a poor credit
/ payment history or are under a financial assistance
scheme.

$150 - $500

NetLink Trust TP installation for
High-Rise Residential Premises

NLT charges for TP installation fee if your address
needs a TP to be installed by NetLink Trust (NLT)

NetLink Trust TP installation for
Landed Residential Premises

$182.03

$333.54

NetLink Trust 2nd / 3rd TP installation for
High-Rise Residential Premises
(For service address not under COPIF 13)

NLT charges for TP installation fee if your address
needs a TP to be installed by NetLink Trust (NLT)

NetLink Trust 2nd / 3rd TP installation for
Landed Residential Premises
(For service address not under COPIF 13)

$197.77

$357.74

NetLink Trust internal cabling that exceeds
15m from the point of entry to the 1st TP when
installing, relocating, repairing, replacing and
removing a TP

Only if you want to extend fibre throughout
your premises when installing, relocating, repairing,
replacing and removing a TP

$1.09 per
5m segment

NetLink Trust TP Relocation, Repair and
Replacement and Removal Charge for
High-Rise Residential Premises

NLT charges for TP installation fee if your address
needs a TP to be relocated, repaired, replaced or
removed by NetLink Trust (NLT)

NetLink Trust TP Relocation, Repair and
Replacement and Removal Charge for
Landed Residential Premises

$182.03

$333.54

On-site Service Call (additional equipment/
material charges will be quoted on site)

For an on-site visit and provision of
technical support

$59.50

Third Party Charges
(additional equipment / material will be
quoted in advance)

For requests that are out of the ordinary, extra
charges may apply

As quoted

Maintenance Visit

When the fault is determined to not be MyRepublic’s

$59.50

Early Termination Fee

If you terminate your contract before the end of the contract’s term

Total sum of monthly
charges for the remaining
contract period

Late Payment Fee

For every overdue bill payment (applies for all payment methods)

$15

New Order Cancellation

If you have placed a new order and cancel
your order before your appointment is
confirmed with NLT

Non-Landed / High-Rise Residential Customers
- If you have placed a new order and cancel
your order after your appointment is
confirmed with NLT
A Netlink Trust service activation cancellation charge
of $61.04 is included in this charge.

Landed Residential Customers
- If you have placed a new order and cancel
your order after your appointment is confirmed with
NLT
A Netlink Trust service activation cancellation charge
of $61.04 is included in this charge.

$49.05

$243.07

$394.58

Billing Cycle Change

Administrative fee for every requested change in one’s billing date.

$20.37

Relocation / Change of Service Address

To continue your existing contract at your new address. Cost to deactivate old service + Installation
at new place. Does not apply to customers who have
successfully recontracted to a 24-month contract
+/- 3 months of the relocation date.

$59.09

Relocation Request Cancellation

If you have placed a relocation request and cancel your
request (in addition to the NLT charges below)

Non-Landed / High-Rise Residential Customers - NLT
charge for cancellation of your relocation request
A Netlink Trust service activation cancellation charge
of $61.04 is included in this charge.

Landed Residential Customers - NLT charge for
cancellation of your relocation request
A Netlink Trust service activation cancellation charge
of $61.04 is included in this charge.

$20.37

$243.07

$394.58

Suspension of Service and Reactivation

If your late payments caused the service to be suspended

$49.05

Temporary Suspension

If you wish to suspend your MyRepublic connection
temporarily (available only up to 3 months). Note that
you can only suspend your service once during your
24-month contract, up to a maximum of 3 months. We
will resume your service when the 3 months period is up.
Your contract period will be extended for the length of
the suspension period.

$49.05

Lost or damaged ONT / Power Adapter / Patch
Cord

If the ONT / Power Adapter / Fibre Patch Cord / LAN
Patch Cord provided to you is lost or damaged

$152.81 / $10.19 / $10.19 /
$10.19 respectively

Equipment Retrieval Fee

For ONT collection after termination if you miss the initial collection appointment. Customers who do not
wish to pay this fee may choose to return the ONT to designated MyRepublic Official Shops

$21.80

Equipment Delivery Fee

For delivery of equipment to the customer

$16.35

Router Installation Fee
(new customers)

Charge for basic setup of a single router.
(Router must have been purchased from MyRepublic)

$59.90

Router Installation Fee
(recontract customers)

Charge for basic setup of a single router.
(Router must have been purchased from MyRepublic)

$29.90

On-Site Visit Weekend / Evenings Surcharge

For on-site visits by a MyRepublic technician during
Saturday or evening hours (i.e. 6pm - 8pm) including
visits for service installation and maintenance

$50.94

Missed Appointment Fee

If the customer requests to reschedule within 24 hours of the scheduled appointment, unavailable for
installation determined by the MyRepublic technician
or is not around to receive the MyRepublic technician
at the customer’s premises.

$21.80

Transfer of Ownership Processing Fee

Administrative fee for processing of transfer of
ownership requests for a residential fibre broadband
connection or a residential home voice line

$20.37

Static IP installation and cancellation

Cancellation fee only applies for cancellation of Static IP within 1 year of installation

$51 for installation
$51 for cancellation

Changing of Home Voice VAS

After initial sign up of Home Voice VAS. Does not apply to IDD packs

$5.10
per line

Number Porting Charges
per number or DDI’s (for transferring your
existing phone number to MyRepublic Voice)

Successful Number Port application

Termination of port in number with MyRepublic

$19.50

$50 per line

Standard Home Voice installation

New MyRepublic broadband customers / recontracting
customers

Existing MyRepublic broadband customers who have not
finished their contract / had opted out of Home Voice
at sign-up

$0 per line

$49.91 per line

Downgrading of Home Voice pack

For existing in contract broadband customers who
downgrade their current Home Voice Premium / Starter
Pack

$5.10

Home Voice Termination Fee

Early termination of Home Voice during broadband contract.

$49.91 per line

Modification of Home Voice number (cost per number)

To change your Home Voice number to a different
number, before any Silver/Gold number charges.
​
Note: Changing from a 3 series to 6 series number is
free. If you already own a silver/gold 3 series number,
you can choose a new golden/silver number free of
charge.

$25.46
(silver/gold number charges
are on top of this charge)